Welcome to Mercu Careers

Front-of-House Team Member

Location: SKVP Tooting - 104 Mitcham Rd, London SW17 9NG

Job ID:  124654

Team:  Retail

Job Type:  Seasonal

Team Member

SKVP 

Pay up to £12.60ph plus £1 on-shift meals

Immediate start and flexible full-time or part-time customer service positions available

Company Description

Shree Krishna Vada Pav (SKVP) is a vegetarian restaurant in Leicester, UK, offering a variety of tasty vegetarian Indian street food dishes. With a focus on plant-based cuisine, SKVP serves dishes like Vada Pav, Misal, Bhel Puri, and Kachchi Dabeli made to order and served within minutes. The restaurant is on a mission to become a leader in the Vegetarian Indian Street Food quick service sector in the UK.
 

🧑‍🍳 Job Opening: Front-of-House Team Member

Location: SKVP Tooting
Employment Type: Full-Time / Part-Time
Salary: Competitive, based on experience + meal benefits + performance bonuses

🍛 Join the SKVP Family – Where Tradition Meets Passion

About SKVP Indian Restaurant
At SKVP, we serve more than just delicious, authentic Indian food—we serve community, warmth, and a deep respect for tradition. Our name stands for Shev, Kachori, Vada Pav—but our culture goes far beyond our signature dishes. Founded on the values of hospitality, integrity, and hustle, SKVP is growing fast and looking for passionate individuals who want to grow with us.

Whether you’re behind the counter, in the kitchen, or leading a team, every SKVP employee plays a vital role in delivering unforgettable experiences to our guests.

🌟 What You’ll Do

As a Front-of-House Team Member, you are the face of SKVP. You’ll welcome guests with a smile, take orders efficiently, help manage queues, and ensure every customer leaves with a full stomach and a happy heart.

Responsibilities:

• Greet customers with energy and warmth
• Take orders via POS and provide helpful menu guidance
• Maintain cleanliness and presentation of the front-of-house area
• Handle payments and process transactions accurately
• Work with kitchen staff to ensure fast and quality service
• Help resolve any customer issues with empathy and professionalism

💼 What We’re Looking For

• A friendly, positive, and proactive attitude
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Passion for food, culture, and customer service
• Experience in hospitality or quick-service restaurants is a bonus

🎯 Why Work at SKVP?

🔥 Our Culture

SKVP is not your average restaurant—we’re a movement. We blend the spirit of street food with operational excellence. We believe in:

• Team-first mindset: No egos. Just good food and great teamwork.
• Growth from within: From dishwasher to manager, we promote internally wherever possible.
• Celebrating culture: Our staff meals, playlist, and vibe reflect the diversity and joy of Indian food culture.
• Accountability with kindness: We move fast, hold high standards, and support each other every step of the way.

📌 Other Roles Available at SKVP

As we expand, we’re always on the lookout for awesome people in different roles:

👨‍🍳 Kitchen Crew

• Prep Chefs
• Line Cooks
• Tandoor & Chaat Specialists

🎯 Restaurant Supervisor

• Lead daily operations, support the team, manage shifts, and ensure everything runs smoothly.

🚚 Delivery Coordinator / Runner

• Manage in-house delivery orders and ensure packaging and pick-ups are handled quickly and accurately.

📈 Store Manager

• Oversee all operations, from team performance to stock control and customer feedback.

🚀 Ready to Join Us?

We’re looking for people who want more than a job—they want to be part of something growing and meaningful. Whether you're just starting out or looking to build a long-term career in hospitality, SKVP is the place.

Apply today and spice up your career.

Team Member - Warrnambool

Job no: 499882
Work type: Casual
Location: Victoria
Categories: Team Members
 

Are you passionate about helping customers and working in a fun environment? Do you want to join a well-known and loved Australian discount variety retailer that is all about helping to save money for Australians every day?

Then this is the perfect job for you!

You will be an integral part of our dynamic team, responsible for assisting customers, maintaining store operations, and promoting our products and services. With your exceptional communication skills and friendly personality, you will support The Reject Shop team to bring JOY to every occasion!!

We'd love to hear from you, if you are:

Customer Obsessed: A genuine passion for providing exceptional customer service, with a friendly and approachable manner

Right Team, One Team: Willingness to work collaboratively as part of a team, supporting and assisting colleagues when needed.

Own it, Do It: These simple yet powerful words embody the spirit of our team and the values we uphold. As a team member, we believe in embracing ownership and taking action to achieve our goals.

Low Cost Counts: Ability to thrive in a fast-paced retail environment, handling multiple tasks, and adapting to changing priorities and keeping things simple.

Flexibility: Willingness to work a flexible schedule, including weekends, evenings, and holidays, as required by the needs of the business.

• Previous retail experience is a plus, but not required. Training will be provided for the right candidate.

What you can expect when you join The Reject Shop Team:

• Opportunities to develop a rewarding career, with pathways into Team Leader, Assistant Store Management, Store Management,  Regional Management and Support Centre
• Humanforce Thrive - Supporting financial wellbeing and providing instant access to your pay
• Employee Assistance Program - free and confidential professional counselling for work and personal issues for you and your immediate family members
• Team Member discount of 15% for you and an immediate family member (permanent team members)
• 100% Australian-owned and operated company with 388 Stores Nationally and more planned to open
• Warm, friendly and supportive work environment with a team that is knowledgeable and passionate about helping to save money for Australians everyday
• A fun and fast paced working environment where every day is different.
• Varying shifts across the weekdays, weekends and extended trade periods.

Get to know our Team:

The Driver Operations team plays a pivotal role in Grab’s ecosystem, ensuring the seamless integration and management of driver-partners across transport (TNVS, Taxi, Moto) and deliveries (GrabFood, GrabMart, GrabExpress). This team focuses on two primary pillars:

• Driver Acquisition and Maintenance – Ensuring a steady supply of high-quality driver-partners through targeted recruitment strategies.
• Driver Engagement – Fostering strong relationships with driver-partners to enhance retention, satisfaction, and compliance.

As part of this team, you will oversee both acquisition and engagement efforts in South Luzon, including supporting to oversee our Grab Driver Center (GDC).

Get to know the Role:

As Assistant Manager, Driver Operations, you will be responsible for driving the growth, engagement, and operational excellence of Grab’s driver-partner community in South Luzon. Your role will be instrumental in ensuring a strong relationship between Grab and its driver-partners, improving retention, and optimizing performance.

The Critical Tasks You will Perform

Driver Acquisition & Onboarding

• Develop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services.
• Oversee end-to-end onboarding processes, including document verification, training, and platform activation.
• Identify new acquisition channels and collaborate with central and other regional teams to optimize outreach efforts and learn best practices.
• Work closely with GDC staff to streamline processes and improve efficiency.

Driver Engagement & Retention

• Build and maintain strong relationships with driver-partners through community engagement initiatives.
• Act as the primary voice and advocate for driver-partners, ensuring their concerns and feedback are addressed effectively.
• Develop driver incentive programs and engagement campaigns to enhance retention and platform loyalty.
• Conduct regular field visits to interact with driver-partners and address operational challenges on the ground.

Operational Excellence & Driver Center Support

• Oversee day-to-day operations of driver centers, ensuring smooth processes for driver inquiries, onboarding, and issue resolution.
• Monitor key performance metrics, including acquisition targets, engagement levels, and operational KPIs.
• Work cross-functionally with internal teams (Product, Compliance, Safety, and Public Affairs) to ensure driver operations align with business objectives.
• Identify inefficiencies in driver support services and implement process improvements to enhance overall service quality.

Compliance & Risk Management

• Ensure all driver-partner activities comply with Grab’s policies and local regulatory requirements.
• Monitor and mitigate risks related to fraudulent activities, ensuring adherence to platform standards.
• Collaborate with Public Affairs and Legal teams to address industry regulations affecting driver operations.

What Essential Skills You will Need

• Bachelor’s degree in Business, Operations, Management, or a related field. A Master’s degree is a plus.
• 5+ years of experience in Operations, Driver Management, Logistics, or a related field, preferably in a leadership role.
• Willingness to travel extensively across South Luzon to oversee operations and engage with driver communities.
• Strong background in acquisition, onboarding, and driver community engagement.
• Excellent stakeholder management and leadership skills.
• Data-driven mindset with the ability to analyze trends, forecast challenges, and implement solutions.
• Proficiency in Microsoft Office and Google Workplace tools.
• Fluency in Tagalog and other local dialects is a plus.

We’re looking for a Sales Development Representative (experience a must) to join us our first go-to-market hire based in London, UK. You should have experience in B2B SaaS and will take charge of our outbound sales engine, helping to book meetings that fuel our expansion in UK/Europe.

You’ll be joining as part of our “founding team” and report directly to the co-founders. The role has limitless potential for growth and is open to a self-starter that is looking for a huge step in autonomy, seniority and impact.

We’ll guarantee your on-target earnings for the first 4 months, and there is a path to Account Executive by the end of Year 1.

Responsibilities

• Help us to define, deliver and lead our outbound sales process including prospecting, cold emailing and calling
• Generate meetings with ICP prospects for our co-founders
• Have a strong understanding of Mercu’s value proposition and product
• Challenging the status-quo in HR tech and encouraging business leaders to embrace new technology
• Attend discovery and demo calls, including preparing demos, pricing guides and follow-up post-meeting
• Effectively counter objections (including building our objection handling library), as well as have excellent interpersonal & technical skills

Requirements

• You have existing experience in B2B SaaS outbound prospecting (HR SaaS a positive!).
• Be comfortable with early-stage ambiguity
• Strong problem solving skills with the ability to work independently

About Us:

We are a fast-growing SaaS company revolutionising high-volume hiring for some of the world’s leading brands, including Decathlon, Grab, and Lufthansa. Now’s the time to bring onboard an experienced customer success manager (CSM) to support our growing customer base across Southeast Asia, Australia and Europe.

Job Overview:

As our first Customer Success Manager, you’ll be the point of contact for our customers from the moment they sign on. You’ll work closely with the founders and engineering team (based in Vietnam) to deliver an exceptional onboarding experience, proactively solve problems, and build long-lasting relationships with our customers. This role requires excellent communication skills, a customer-first mindset, and the ability to take initiative in a fast-paced startup environment.

Responsibilities:

• Lead customer onboarding processes, ensuring a seamless and smooth experience from contract signing to product adoption.
• Proactively engage with customers to understand their needs, provide product training, and ensure they are maximising the value of our platform.
• Serve as the primary point of contact for customer inquiries and issues, collaborating with internal teams to resolve any challenges quickly and effectively.
• Identify potential areas for product improvement or additional services based on customer feedback and communicate this directly to the product and engineering teams.
• Create and maintain onboarding and customer success documentation, guides, and resources.
• Provide regular check-ins and performance reviews for customers, identifying opportunities for further engagement.
• Continuously improve processes for onboarding and customer support as we scale.

Requirements:

• Excellent written and verbal communication skills in English (additional languages are a bonus, especially those spoken in Southeast Asia).
• Experience in customer success, onboarding, or a similar role, preferably in a SaaS or technology company.
• Experience using tools like Jira, Confluence, Slack, etc.
• Strong problem-solving skills and the ability to work independently in an early-stage, fast-paced environment.
• Comfortable working with diverse customers across Southeast Asia, Australia, and Europe.
• Ability to manage multiple customer relationships simultaneously.
• A proactive attitude and the ability to anticipate customer needs and take action without waiting for direction.

Benefits:

• Competitive salary
• Employee equity plan, providing meaningful ownership in the company’s success.
• Twice yearly offsites at international locations (previously Bali, Singapore, and the upcoming offsite is in Sydney).
• Flexible, remote working environment.
• Rapid professional growth opportunities as we expand globally and your scope grows

About Us:

We are a fast-growing SaaS company revolutionising high-volume hiring for some of the world’s leading brands, including Decathlon, Grab, and Lufthansa. Now’s the time to bring onboard an experienced customer onboarding specialist to support our growing customer base across Southeast Asia, Australia and Europe.

Job Overview:

As our first Customer Onboarding Specialist, you’ll be the point of contact for our customers from the moment they sign on. You’ll work closely with the founders and engineering team (based in Vietnam) to deliver an exceptional onboarding experience, proactively solve problems, and build long-lasting relationships with our customers. This role requires excellent communication skills, a customer-first mindset, and the ability to take initiative in a fast-paced startup environment.

Responsibilities:

• Lead customer onboarding processes, ensuring a seamless and smooth experience from contract signing to product adoption.
• Proactively engage with customers to understand their needs, provide product training, and ensure they are maximising the value of our platform.
• Serve as the primary point of contact for customer inquiries and issues, collaborating with internal teams to resolve any challenges quickly and effectively.
• Identify potential areas for product improvement or additional services based on customer feedback and communicate this directly to the product and engineering teams.
• Create and maintain onboarding and customer success documentation, guides, and resources.
• Provide regular check-ins and performance reviews for customers, identifying opportunities for further engagement.
• Continuously improve processes for onboarding and customer support as we scale.

Requirements:

• Excellent written and verbal communication skills in English (additional languages are a bonus, especially those spoken in Southeast Asia).
• Experience in customer success, onboarding, or a similar role, preferably in a SaaS or technology company.
• Experience using tools like Jira, Confluence, Slack, etc.
• Strong problem-solving skills and the ability to work independently in an early-stage, fast-paced environment.
• Comfortable working with diverse customers across Southeast Asia, Australia, and Europe.
• Ability to manage multiple customer relationships simultaneously.
• A proactive attitude and the ability to anticipate customer needs and take action without waiting for direction.

Benefits:

• Competitive salary
• Employee equity plan, providing meaningful ownership in the company’s success.
• Twice yearly offsites at international locations (previously Bali, Singapore, and the upcoming offsite is in Sydney).
• Flexible, remote working environment.
• Rapid professional growth opportunities as we expand globally and your scope grows