Welcome to Mercu Careers

We’re looking for a Sales Development Representative (experience a must) to join us our first go-to-market hire based in London, UK. You should have experience in B2B SaaS and will take charge of our outbound sales engine, helping to book meetings that fuel our expansion in UK/Europe.

You’ll be joining as part of our “founding team” and report directly to the co-founders. The role has limitless potential for growth and is open to a self-starter that is looking for a huge step in autonomy, seniority and impact.

We’ll guarantee your on-target earnings for the first 4 months, and there is a path to Account Executive by the end of Year 1.

Responsibilities

• Help us to define, deliver and lead our outbound sales process including prospecting, cold emailing and calling
• Generate meetings with ICP prospects for our co-founders
• Have a strong understanding of Mercu’s value proposition and product
• Challenging the status-quo in HR tech and encouraging business leaders to embrace new technology
• Attend discovery and demo calls, including preparing demos, pricing guides and follow-up post-meeting
• Effectively counter objections (including building our objection handling library), as well as have excellent interpersonal & technical skills

Requirements

• You have existing experience in B2B SaaS outbound prospecting (HR SaaS a positive!).
• Be comfortable with early-stage ambiguity
• Strong problem solving skills with the ability to work independently

About Us:

We are a fast-growing SaaS company revolutionising high-volume hiring for some of the world’s leading brands, including Decathlon, Grab, and Lufthansa. Now’s the time to bring onboard an experienced customer success manager (CSM) to support our growing customer base across Southeast Asia, Australia and Europe.

Job Overview:

As our first Customer Success Manager, you’ll be the point of contact for our customers from the moment they sign on. You’ll work closely with the founders and engineering team (based in Vietnam) to deliver an exceptional onboarding experience, proactively solve problems, and build long-lasting relationships with our customers. This role requires excellent communication skills, a customer-first mindset, and the ability to take initiative in a fast-paced startup environment.

Responsibilities:

• Lead customer onboarding processes, ensuring a seamless and smooth experience from contract signing to product adoption.
• Proactively engage with customers to understand their needs, provide product training, and ensure they are maximising the value of our platform.
• Serve as the primary point of contact for customer inquiries and issues, collaborating with internal teams to resolve any challenges quickly and effectively.
• Identify potential areas for product improvement or additional services based on customer feedback and communicate this directly to the product and engineering teams.
• Create and maintain onboarding and customer success documentation, guides, and resources.
• Provide regular check-ins and performance reviews for customers, identifying opportunities for further engagement.
• Continuously improve processes for onboarding and customer support as we scale.

Requirements:

• Excellent written and verbal communication skills in English (additional languages are a bonus, especially those spoken in Southeast Asia).
• Experience in customer success, onboarding, or a similar role, preferably in a SaaS or technology company.
• Experience using tools like Jira, Confluence, Slack, etc.
• Strong problem-solving skills and the ability to work independently in an early-stage, fast-paced environment.
• Comfortable working with diverse customers across Southeast Asia, Australia, and Europe.
• Ability to manage multiple customer relationships simultaneously.
• A proactive attitude and the ability to anticipate customer needs and take action without waiting for direction.

Benefits:

• Competitive salary
• Employee equity plan, providing meaningful ownership in the company’s success.
• Twice yearly offsites at international locations (previously Bali, Singapore, and the upcoming offsite is in Sydney).
• Flexible, remote working environment.
• Rapid professional growth opportunities as we expand globally and your scope grows

About Us:

We are a fast-growing SaaS company revolutionising high-volume hiring for some of the world’s leading brands, including Decathlon, Grab, and Lufthansa. Now’s the time to bring onboard an experienced customer onboarding specialist to support our growing customer base across Southeast Asia, Australia and Europe.

Job Overview:

As our first Customer Onboarding Specialist, you’ll be the point of contact for our customers from the moment they sign on. You’ll work closely with the founders and engineering team (based in Vietnam) to deliver an exceptional onboarding experience, proactively solve problems, and build long-lasting relationships with our customers. This role requires excellent communication skills, a customer-first mindset, and the ability to take initiative in a fast-paced startup environment.

Responsibilities:

• Lead customer onboarding processes, ensuring a seamless and smooth experience from contract signing to product adoption.
• Proactively engage with customers to understand their needs, provide product training, and ensure they are maximising the value of our platform.
• Serve as the primary point of contact for customer inquiries and issues, collaborating with internal teams to resolve any challenges quickly and effectively.
• Identify potential areas for product improvement or additional services based on customer feedback and communicate this directly to the product and engineering teams.
• Create and maintain onboarding and customer success documentation, guides, and resources.
• Provide regular check-ins and performance reviews for customers, identifying opportunities for further engagement.
• Continuously improve processes for onboarding and customer support as we scale.

Requirements:

• Excellent written and verbal communication skills in English (additional languages are a bonus, especially those spoken in Southeast Asia).
• Experience in customer success, onboarding, or a similar role, preferably in a SaaS or technology company.
• Experience using tools like Jira, Confluence, Slack, etc.
• Strong problem-solving skills and the ability to work independently in an early-stage, fast-paced environment.
• Comfortable working with diverse customers across Southeast Asia, Australia, and Europe.
• Ability to manage multiple customer relationships simultaneously.
• A proactive attitude and the ability to anticipate customer needs and take action without waiting for direction.

Benefits:

• Competitive salary
• Employee equity plan, providing meaningful ownership in the company’s success.
• Twice yearly offsites at international locations (previously Bali, Singapore, and the upcoming offsite is in Sydney).
• Flexible, remote working environment.
• Rapid professional growth opportunities as we expand globally and your scope grows